Managers hear too few calls
Manual sampling covers only a small share of conversations and can miss the patterns that matter most.
SALES COACHING AGENT
Coach every seller from the conversations they actually have.
ZIP reviews calls against your sales process, finds the behaviours affecting outcomes, and gives managers and sellers specific coaching they can act on—without manually listening to every recording.
What ZIP changesConsistent coaching grounded in real calls, your quality framework, and each seller’s recurring skill gaps.
01 / THE WORK
Where the current process breaks.
Feedback arrives without evidence
Generic coaching is hard to act on when sellers cannot see the exact moment, behaviour, or customer response behind it.
Improvement is difficult to track
Scorecards often report a number without showing whether the underlying selling behaviour changes over time.
02 / THE ZIP WORKFLOW
How ZIP handles the job.
ZIP works across the CRM and communication channels you already use. Human sellers stay involved where judgment or a relationship matters.
1→
Listen
ZIP analyses every eligible call and conversation instead of relying on a small manual sample.
2→
Evaluate
Each interaction is scored against your pitch, discovery, compliance, objection handling, and outcome criteria.
3→
Coach
Sellers receive focused feedback, examples, and the next behaviour to practise based on their actual calls.
4
Track
Managers see skill trends, team benchmarks, and whether coaching is improving conversation quality and conversion.
03 / WHAT YOUR TEAM GETS
Work completed, with context your team can trust.
- ✓Coverage across every eligible sales conversation
- ✓Custom quality scorecards aligned to your process
- ✓Evidence-backed feedback with relevant call moments
- ✓Rep-level skill gaps and team-wide coaching priorities
- ✓Performance trends connected to sales outcomes
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No CRM migration required. Start with one workflow and expand after your team sees the result.
04 / COMMON QUESTIONS
What teams ask before deployment.
Can we use our existing call-quality scorecard?+
Yes. ZIP can evaluate conversations using your current quality framework, compliance rules, sales stages, and scoring weights.
Does this replace sales managers?+
No. ZIP removes repetitive listening and analysis so managers can spend more time coaching, role-playing, and helping sellers handle complex deals.
Can sellers review the calls behind their feedback?+
Yes. Coaching can be tied to the relevant call, transcript, and conversation moment so feedback is specific and verifiable.
Can we track whether coaching works?+
Yes. ZIP can compare quality and behaviour trends over time and relate them to stage progression, outcomes, and conversion performance.
Put ZIP to work on your CRM.
Choose the sales work consuming your team’s time. ZIP connects to your existing systems and starts with a focused deployment.
Book a deployment call ↗